Insurance / Family and domestic violence

Family and Domestic Violence Policy


Support for our Insurance Customers
If you are in immediate danger, please call the police on 000

Family and Domestic Violence Support

Latitude Insurance understands that family and domestic violence not only impacts individuals but also families and the broader community.

We know some of our customers may be impacted directly or indirectly by family and domestic violence and it could affect their overall financial wellbeing.

Latitude Insurance is committed to supporting customers impacted by family and domestic violence. This page provides information on how Latitude Insurance may assist you if you need support.

Protecting your privacy

At Latitude Insurance, we take our obligations to protect your personal information seriously and we will treat information about your situation confidentially. How we protect your personal information is outlined in our Privacy Policy.

Claiming on consumer credit insurance

We understand that family and domestic violence can impact your employment. If family and domestic violence has impacted your ability to work, we encourage you to speak to us about claiming so we can assess your individual circumstances. If you have an eligible claim and need urgent financial help, we will consider advanced payments to ease your financial situation. If you are having difficulty making your loan or credit card repayments, we will refer you to our specialist Hardship Team who may also be able to assist you.

Making it easy for you to contact us

We provide multiple channels for you to contact us on.

Call us

Call our team on
1800 800 230
Mon to Fri: 8:30am – 5pm (AEST)

Email
Claim online

Use our simple form
to claim online.

Make a claim
Mail

GPO Box 1571
Sydney NSW 1025

Other support

We train employees to recognise and support customers who are vulnerable in some way, including treating you with empathy and respect. Our employees can refer you to external support services if you require or we have listed some of them here.

If you are in immediate danger, please call the police on 000.