Family and Domestic Violence Support
Latitude Insurance understands that family and domestic violence not only impacts individuals but also families and the broader community.
We know some of our customers may be impacted directly or indirectly by family and domestic violence and it could affect their overall financial wellbeing.
Latitude Insurance is committed to supporting customers impacted by family and domestic violence. This page provides information on how Latitude Insurance may assist you if you need support.
Protecting your privacy
Claiming on consumer credit insurance
We understand that family and domestic violence can impact your employment. If family and domestic violence has impacted your ability to work, we encourage you to speak to us about claiming so we can assess your individual circumstances. If you have an eligible claim and need urgent financial help, we will consider advanced payments to ease your financial situation. If you are having difficulty making your loan or credit card repayments, we will refer you to our specialist Hardship Team who may also be able to assist you.
We train employees to recognise and support customers who are vulnerable in some way, including treating you with empathy and respect. Our employees can refer you to external support services if you require or we have listed some of them here.
If you are in immediate danger, please call the police on 000.