Make a claim

Repayment Protection Customers

for policies purchased after 27 November 2020

To lodge a claim for this product please login the Latitude Insurance Portal. There you will find the claims process and documentation requirements. If you have Loan Protection Insurance, lodge a claim by selecting the claim type below.

Loan Protection Insurance

for policies purchased before 31 March 2020

Type of claim you'd like to make
Type of claim you'd like to make

How to make a claim

Claim online

Claiming is easy. Use our simple form to claim online.

Claim online

Do you have a complaint?

If you are unhappy with your experience with us, including if you believe we are in breach of the General Insurance Code of Practice or the Life Insurance Code of Practice, you can lodge a complaint with us.

You can find out more about our complaints process and how to lodge a complaint here.