Make a claim

Personal Loan Insurance
Credit Card Insurance
Travel Insurance
Car Insurance
Type of claim you'd like to make
Make a claim online or call us
Claim online
Asset 19Call 1800 800 230

Mon - Fri, 8:30am - 5pm (AEST)

What happens when you claim

Response

Within 10 working days we'll advise you of the outcome or next steps. You may be required to provide additional information.


Continuing claim

In some cases, you will need to provide medical evidence each month to continue obtaining benefits. We will let you know if this is the case.

Make a claim online or call us
Claim online
Asset 19Call 1800 800 230

Mon - Fri, 8:30am - 5pm (AEST)

What happens when you claim

Response

Within 10 working days we'll advise you of the outcome or next steps. You may be required to provide additional information.


Continuing claim

In some cases, you will need to provide evidence of job seeking each month to continue obtaining benefits. We will let you know if this is the case.

How to make a claim

Ensure you have the following evidence:

  • A brief letter explaining the circumstances of the death
  • A certified copy of the original Death Certificate
  • Copies of any additional information that supports the claim

Collate your evidence and send us your claim by:

Post to GPO Box 1571 Sydney 1025
Fax to 1300 362 642




Response

Within 10 working days we'll advise you of the outcome or next steps. You may be required to provide additional information.

About Hallmark

General Insurance Code of Practice Subscriber

Hallmark General is a subscriber to the General Insurance Code of Practice. Click the subscriber badge to access a copy of the Code.

Life Insurance Code of Practice

Hallmark Life is part of the Latitude group and is a subscriber to the Life Insurance Code of Practice. Click the subscriber badge to access a copy of the Code.

We're here to help

For more information, help filling out your claim form or an update on your claim please call us on1800 800 230 Mon- Fri, 8:30am - 5pm (AEST)

Need to submit a document for your claim?
Type of claim you'd like to make
How to make a claim

Collate your evidence and send us your claim by:

Post to GPO Box 1571 Sydney 1025
Fax to 1300 362 642




What happens when you claim

Response

Within 10 working days we'll advise you of the outcome or next steps. You may be required to provide additional information.

How to make a claim

Ensure you have the following evidence:

  • A brief letter explaining the circumstances of the death
  • A certified copy of the original Death Certificate
  • Copies of any additional information that supports the claim

Collate your evidence and send us your claim by:

Post to GPO Box 1571 Sydney 1025
Fax to 1300 362 642




What happens when you claim

Response

Within 10 working days we'll advise you of the outcome or next steps. You may be required to provide additional information.

How to make a claim

Collate your evidence and send us your claim by:

Post to GPO Box 1571 Sydney 1025
Fax to 1300 362 642




What happens when you claim

Response

Within 10 working days we'll advise you of the outcome or next steps. You may be required to provide additional information.


Continuing claim

In some cases, you will need to provide medical evidence each month to continue obtaining benefits. We will let you know if this is the case.

How to make a claim

Collate your evidence and send us your claim by:

Post to GPO Box 1571 Sydney 1025
Fax to 1300 362 642




What happens when you claim

Response

Within 10 working days we'll advise you of the outcome or next steps. You may be required to provide additional information.

Make a claim online or call us
Claim online
Asset 19Call 1800 800 230

Mon - Fri, 8:30am - 5pm (AEST)

What happens when you claim

Response

Within 10 working days we'll advise you of the outcome or next steps. You may be required to provide additional information.


Continuing claim

In some cases, you will need to provide medical evidence each month to continue obtaining benefits. We will let you know if this is the case.

How to make a claim

Collate your evidence and send us your claim by:

Post to GPO Box 1571 Sydney 1025
Fax to 1300 362 642




What happens when you claim

Response

Within 10 working days we'll advise you of the outcome or next steps. You may be required to provide additional information.

Make a claim online or call us
Claim online
Asset 19Call 1800 800 230

Mon - Fri, 8:30am - 5pm (AEST)

What happens when you claim

Response

Within 10 working days we'll advise you of the outcome or next steps. You may be required to provide additional information.


Continuing claim

In some cases, you will need to provide evidence of job seeking each month to continue obtaining benefits. We will let you know if this is the case.

How to make a claim

Ensure you have the following evidence:

  • A brief letter explaining the circumstances of the death
  • A certified copy of the original Death Certificate
  • Copies of any additional information that supports the claim

Collate your evidence and send us your claim by:

Post to GPO Box 1571 Sydney 1025
Fax to 1300 362 642




Response

Within 10 working days we'll advise you of the outcome or next steps. You may be required to provide additional information.

How to make a claim

Collate your evidence and send us your claim by:

Post to GPO Box 1571 Sydney 1025
Fax to 1300 362 642




What happens when you claim

Response

Within 10 working days we'll advise you of the outcome or next steps. You may be required to provide additional information.

Make a claim online or call us
Claim online
Asset 19Call 1800 800 230

Mon - Fri, 8:30am - 5pm (AEST)


What happens when you claim

Response

Within 10 working days we'll advise you of the outcome or next steps. You may be required to provide additional information.

How to make a claim

Collate your evidence and send us your claim by:

Post to GPO Box 1571 Sydney 1025
Fax to 1300 362 642




What happens when you claim

Response

Within 10 working days we'll advise you of the outcome or next steps. You may be required to provide additional information.

How to make a claim

Collate your evidence and send us your claim by:

Post to GPO Box 1571 Sydney 1025
Fax to 1300 362 642




What happens when you claim

Response

Within 10 working days we'll advise you of the outcome or next steps. You may be required to provide additional information.

About Hallmark

General Insurance Code of Practice Subscriber

Hallmark General is a subscriber to the General Insurance Code of Practice. Click the subscriber badge to access a copy of the Code.

Life Insurance Code of Practice

Hallmark Life is part of the Latitude group and is a subscriber to the Life Insurance Code of Practice. Click the subscriber badge to access a copy of the Code.

We're here to help

For more information, help filling out your claim form or an update on your claim please call us on1800 800 230 Mon- Fri, 8:30am - 5pm (AEST)

Need to submit a document for your claim?

Southern Cross Travel Insurance are here to help you every step of the way.

Life Insurance Code of PracticeGeneral Insurance Code of Practice Subscriber

We're here to help

For emergency assistance while you are overseas, call Southern Cross Emergency Assistance
24 hours a day, 7 days a week on +61 2 9191 1180.

Motor and Home Insurance

After 6 June, Latitude Financial Services' customers will no longer be able to purchase Latitude Motor or Home insurance. Prior to this date, we had an arrangement to provide Latitude Financial Services' customers access to Motor and/or Home & Contents insurance issued by Auto & General Insurance Company Limited (ABN 42 111 5 86 353) and administered by Auto & General Services Pty Ltd (Auto & General) ABN 61 003 617 909 (AFSL 241411).


If you have one of these insurance products, it will continue to be administered by Auto & General until it becomes due for renewal at the end of the cover period. If you wish to renew your insurance when your policy comes up for its annual renewal, Auto & General can transition you to their Budget Direct branded policy.


Policy Enquires

If you have any questions about your policy or renewals, please call Auto & General on 1300 858 747, Mon - Fri 8.00 am - 10.30 pm AEST, Sat 8.00 am - 5.00 pm AEST.



We're here to help

For emergency assistance while you are overseas, call Southern Cross Emergency Assistance
24 hours a day, 7 days a week on +61 2 9191 1180.