Make a claim

Personal Loan Insurance

To help direct your claim to the right place please select one of the following

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Loan Protection Insurance

For policies purchased before 31 Mar 2020

Type of claim you'd like to make

Repayment Protection

For policies purchased after 18 Feb 2021

If you need to make a claim, please contact us straight away. Call us between 8:30am - 5pm (AEST). We're here to help

Call 1800 800 230
Type of claim you'd like to make

Job Loss Protection

Job Loss Protection

Job Loss Protection

To lodge a claim for this product, please login to the Latitude Insurance Portal. There you will find the claims process and documentation requirements

Login to portal

What happens when you claim


Within 10 working days we'll advise you of the outcome or next steps. You may be required to provide additional information.

Continuing claim

In some cases, you will need to provide evidence of job seeking each month to continue obtaining benefits. We will let you know if this is the case.

Need to submit a document for your claim?

We're here to help

For more information, help filling out your claim form or an update on your claim please call us on 1800 800 230

Mon to Fri: 8:30am - 5pm(AEST)

Industry Code of Practice

Hallmark General is part of the Latitude group. To find out more click here.

Hallmark General is a subscriber to the General Insurance Code of Practice. Click below to access a copy of the Code.

Important information

Any advice on this website is general advice and may not be right for you. It does not take into account your personal objectives, financial situation or needs. You should read the relevant Product Disclosure Statement before deciding whether to buy or continue to hold any of these products.

These insurances are issued by Hallmark General Insurance Company Ltd. ABN 82 008 477 647 AFSL 243478 (trading as Latitude Insurance) or Hallmark Life Insurance Company Ltd. ABN 87 008 446 884 AFSL 243469, see your Product Disclosure Statement for details.

Do you have a complaint?

If you are unhappy with your experience with us, including if you believe we are in breach of the General Insurance Code of Practice or the Life Insurance Code of Practice, you can lodge a complaint with us.

You can find out more about our complaints process and how to lodge a complaint here.