Make a claim
Repayment Protection Customers
for policies purchased after 27 November 2020
To lodge a claim for this product please login the Latitude Insurance Portal. There you will find the claims process and documentation requirements. If you have Loan Protection Insurance, lodge a claim by selecting the claim type below.
Loan Protection Insurance
for policies purchased before 31 March 2020
Type of claim you'd like to make
Do you have a complaint?
If you are unhappy with your experience with us, including if you believe we are in breach of the General Insurance Code of Practice or the Life Insurance Code of Practice, you can lodge a complaint with us.
You can find out more about our complaints process and how to lodge a complaint here.