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Something on your mind? Contact us

Our team is on hand to help you with all your Gem Visa queries.

How to get in touch

If you have a question or need help, you can contact us through one of the options.

Within Australia call 1300 552 079
When overseas call +61 287 478 178
Mon to Fri: 8:30am - 6pm (AEST)
Weekends: Closed

Fax 1300 369 905
Latitude Gem Visa PO Box 1007
Melbourne VIC 3001
Contact us on Facebook

Lost or stolen card

Call customer Solutions immediately

Within Australia call 1300 630 977
When overseas call +61 1300 630 977
Open 24 hours a day 365 days a year

Declined transaction or suspect fraudulent activity

Call Customer Solutions immediately

Within Australia call 1300 630 977
When overseas call +61 1300 630 977
Open 24 hours a day 365 days a year

Retailer enquires

If you would like to offer interest free finance in your business, contact our Sales Team.

Become a partner

Dispute a transaction

Before contacting the merchant or Customer Solutions Team please take a moment to review the relevant FAQs for transaction disputes.

View FAQs

Retailer enquires

If you would like to offer interest free finance in your business, contact our Sales Team.

Become a partner

Dispute a transaction

Before contacting the merchant or Customer Solutions Team please take a moment to review the relevant FAQs for transaction disputes.

View FAQs

Complaints

We know sometimes things don't go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem.

Complaints

Hardship and financial difficulty

If you're having difficulties making repayments, it's best to get in touch as soon as possible - we have a dedicated Hardship Team to assist.

Hardship Care