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Frequently Asked Questions
Receiving statements
About my statement
Balance and interest
Receiving statements
When will I start receiving my statements?
How will I receive my statement?
How will I be notified that my statement is ready?
How is interest calculated?
About my statement
Is there a period of time I have to view the statement once I receive the email?
What period will my statement be for?
What if I need a statement that is more up to date or for a longer period of time?
What is ‘Outstanding Balance’?
Balance and interest
How do I query my balance, transactions, interest rate or fees on my statement?
What if I didn’t receive a statement?
If I have a joint account, who will receive the statement?
Is the Outstanding Balance the same as a payout figure?