Latitude Financial Self-Service Support

Let’s support you. We’re doing our best to respond to customers as quickly as possible,
however currently our team’s capacity is significantly impacted. We’ve put together some handy links so you can begin to solve your enquiry.

Lost or Stolen Card

Complete this form and we will get back to you with a replacement card.

Transaction Dispute/Fraud

Complete this form and we will get back to you.

Reset Log in Details

Sorry you can’t access your account. Please fill in this form to reset.

Activate Card

Let’s get that new card working here.

Letter Request

Request a Closure/Payout or Balance Letter here.

Payment Allocation

Let’s move interest free payments from one plan to another here.

Direct Debit

Let’s set up, change or cancel your direct debit here.

Credit Card Closure

We’re sorry to see you go. Cancel your account here.