Make a claim

Which insurance policy does your claim relate to?

1
Select the type of claim you wish to make
2
How to make a claim
3
What happens when you claim
2
How to make a claim
Submit your claim online
Call us and make a claim on
1800 800 230

Mon - Fri, 8:30am - 5pm (AEST)

3
What happens when you claim
Response

Within 10 working days we’ll advise you of the outcome or next steps. You may be required to provide additional information.

Continuing claim

In some cases, you will need to provide medical evidence each month to continue obtaining benefits. We will let you know if this is the case.

2
How to make a claim
Submit your claim online
Call us and make a claim on
1800 800 230

Mon - Fri, 8:30am - 5pm (AEST)

3
What happens when you claim
Response

Within 10 working days we’ll advise you of the outcome or next steps. You may be required to provide additional information.

Continuing claim

In some cases, you will need to provide evidence of job seeking each month to continue obtaining benefits. We will let you know if this is the case.

2
How to make a claim
Ensure you have the following evidence:
  • A brief letter explaining the circumstances of the death
  • A certified copy of the original Death Certificate
  • Copies of any additional information that supports the claim
Collate your evidence and send us your claim by:
  • a letter containing the policy number or personal loan or credit card account number and a brief explanation of the circumstances of the death; and
  • certified copy of the original Death Certificate.
  • Additional information or documentation that supports the claim such as a police report, medical reports, Coroners report or newspaper clippings if relevant.
3
What happens when you claim
Response

Within 10 working days we’ll advise you of the outcome or next steps. You may be required to provide additional information.

4

Additional Claim Documents

This brochure is your guide to making a complaint about your insurance policy.

Hallmark General is a subscriber to the General Insurance Code of Practice. Click the subscriber badge to access a copy of the Code.

Hallmark Life is part of the Latitude group and is a subscriber to the Life Insurance Code of Practice. Click the subscriber badge to access a copy of the Code.

For more information, help filling out your claim form or an update on your claim please call us on 1800 800 230
Mon- Fri, 8:30am - 5pm (AEST)

Need to submit a document for your claim?
Secure document upload
1
Select the type of claim you wish to make
2
How to make a claim
3
What happens when you claim
2
How to make a claim
Download claim form
Send us your completed claim form via:
  • Include your policy number, or personal loan number;
  • Complete the section headed ‘Section A: Statement of claimant(you)’ on the claim form and attach any supporting evidence;
  • Have your employer complete the section headed ‘Section B: Employer Certificate’;
  • Have your doctor or medical specialist complete the section headed ‘Section C: Medical Certificate’ on the claim form;
  • Provide copies of any additional information or documentation that supports your claim, like medical evidence or workers compensation documents;
  • Sign and date the declaration on the last page.
3
What happens when you claim
Response

Within 10 working days we’ll advise you of the outcome or next steps. You may be required to provide additional information.

2
How to make a claim
Download claim form
Send us your completed claim form via:
  • Include your policy number, or personal loan number;
  • Complete the section headed ‘Section A: Statement of claimant(you)’ on the claim form and attach any supporting evidence;
  • Have your employer complete the section headed ‘Section B: Employer Certificate’;
  • Have your doctor or medical specialist complete the section headed ‘Section C: Medical Certificate’ on the claim form;
  • Provide copies of any additional information or documentation that supports your claim, like medical evidence or workers compensation documents;
  • Sign and date the declaration on the last page.
3
What happens when you claim
Response

Within 10 working days we’ll advise you of the outcome or next steps. You may be required to provide additional information.

2
How to make a claim
Download claim form
Send us your completed claim form via:
  • Include your policy number, or personal loan number;
  • Complete the section headed ‘Section A: Statement of claimant(you)’ on the claim form and attach any supporting evidence;
  • Have your employer complete the section headed ‘Section B: Employer Certificate’;
  • Have your doctor or medical specialist complete the section headed ‘Section C: Medical Certificate’ on the claim form;
  • Provide copies of any additional information or documentation that supports your claim, like medical evidence or workers compensation documents;
  • Sign and date the declaration on the last page.
3
What happens when you claim
Response

Within 10 working days we’ll advise you of the outcome or next steps. You may be required to provide additional information.

2
How to make a claim
Ensure you have the following evidence:
  • A brief letter explaining the circumstances of the death
  • A certified copy of the original Death Certificate
  • Copies of any additional information that supports the claim
Collate your evidence and send us your claim by:
  • a letter containing the policy number or personal loan or credit card account number and a brief explanation of the circumstances of the death; and
  • certified copy of the original Death Certificate.
  • Additional information or documentation that supports the claim such as a police report, medical reports, Coroners report or newspaper clippings if relevant.
3
What happens when you claim
Response

Within 10 working days we’ll advise you of the outcome or next steps. You may be required to provide additional information.

2
How to make a claim
Download claim form
Send us your completed claim form via:
  • quote your policy number;
  • complete the section headed ‘Section A: Statement of claimant(you)’ on the claim form and attach any supporting evidence;
  • have your employer complete the section headed ‘Section B: Employer Certificate’;
  • have your doctor or medical specialist complete the section headed ‘Section C: Medical Certificate’ on the claim form;
  • provide copies of any additional information or documentation that supports your claim, like medical evidence or workers compensation documents;
  • sign and date the declaration on the last page.
3
What happens when you claim
Response

Within 10 working days we’ll advise you of the outcome or next steps. You may be required to provide additional information.

Continuing claim

In some cases, you will need to provide medical evidence each month to continue obtaining benefits. We will let you know if this is the case.

2
How to make a claim
Download claim form
Send us your completed claim form via:
  • include your policy number, or personal loan or credit card account number;
  • complete the section headed ‘Section A: Statement of claimant(you)’ on the claim form and attach any supporting evidence;
  • have your employer complete the section headed ‘Section B: Employer Certificate’;
  • have your doctor or medical specialist complete the section headed ‘Section C: Medical Certificate’ on the claim form;
  • provide copies of any additional information or documentation that supports your claim, like medical evidence or workers compensation documents;
  • sign and date the declaration on the last page.
3
What happens when you claim
Response

Within 10 working days we’ll advise you of the outcome or next steps. You may be required to provide additional information.

2
How to make a claim
Submit your claim online
Call us and make a claim on
1800 800 230

Mon - Fri, 8:30am - 5pm (AEST)

3
What happens when you claim
Response

Within 10 working days we’ll advise you of the outcome or next steps. You may be required to provide additional information.

Continuing claim

In some cases, you will need to provide medical evidence each month to continue obtaining benefits. We will let you know if this is the case.

2
How to make a claim
Download claim form
Send us your completed claim form via:
  • include your policy number, or personal loan or credit card account number;
  • complete the section headed ‘Section A: Statement of claimant(you)’ on the claim form and attach any supporting evidence;
  • have your employer complete the section headed ‘Section B: Employer Certificate’;
  • have your doctor or medical specialist complete the section headed ‘Section C: Medical Certificate’ on the claim form;
  • provide copies of any additional information or documentation that supports your claim, like medical evidence or workers compensation documents;
  • sign and date the declaration on the last page.
3
What happens when you claim
Response

Within 10 working days we’ll advise you of the outcome or next steps. You may be required to provide additional information.

2
How to make a claim
Submit your claim online
Call us and make a claim on
1800 800 230

Mon - Fri, 8:30am - 5pm (AEST)

3
What happens when you claim
Response

Within 10 working days we’ll advise you of the outcome or next steps. You may be required to provide additional information.

Continuing claim

In some cases, you will need to provide evidence of job seeking each month to continue obtaining benefits. We will let you know if this is the case.

2
How to make a claim
Ensure you have the following evidence:
  • A brief letter explaining the circumstances of the death
  • A certified copy of the original Death Certificate
  • Copies of any additional information that supports the claim
Collate your evidence and send us your claim by:
  • a letter containing the policy number or personal loan or credit card account number and a brief explanation of the circumstances of the death; and
  • certified copy of the original Death Certificate.
  • Additional information or documentation that supports the claim such as a police report, medical reports, Coroners report or newspaper clippings if relevant.
3
What happens when you claim
Response

Within 10 working days we’ll advise you of the outcome or next steps. You may be required to provide additional information.

2
How to make a claim
Submit your claim online
Claim online
Call us and make a claim on
1800 800 230

Mon - Fri, 8:30am - 5pm (AEST)

  • complete the Price Protection claim form;
  • have completed the Price Verification section of the claim form (if the item is reduced by more than $200 and you do not have the original catalogue, advertisement or promotional flyer (with a printed visible date) from the store of purchase showing the new reduced price);
  • provide proof of original purchase price; and
  • sign and date the declaration (or agree to the declaration if using the online claim form).
3
What happens when you claim
Response

Within 10 working days we’ll advise you of the outcome or next steps. You may be required to provide additional information.

2
How to make a claim
Download and read through the Fact Pack relevant to the state in which the Policy Holder lived:
Download your term life claim form
Send your completed claim form along with any evidence required via:
3
What happens when you claim
Response

Within 10 working days we’ll advise you of the outcome or next steps. You may be required to provide additional information.

4

Additional Claim Documents

This brochure is your guide to making a complaint about your insurance policy.

Hallmark General is a subscriber to the General Insurance Code of Practice. Click the subscriber badge to access a copy of the Code.

Hallmark Life is part of the Latitude group and is a subscriber to the Life Insurance Code of Practice. Click the subscriber badge to access a copy of the Code.

For more information, help filling out your claim form or an update on your claim please call us on 1800 800 230
Mon- Fri, 8:30am - 5pm (AEST)

Need to submit a document for your claim?
Secure document upload

Southern Cross Travel Insurance are here to help you every step of the way.

Need to make a claim?

For emergency assistance while you are overseas, call Southern Cross Emergency Assistance
24 hours a day, 7 days a week on +61 2 9191 1180.

Motor and Home Insurance

After 6 June, Latitude Financial Services' customers will no longer be able to purchase Latitude Motor or Home insurance. Prior to this date, we had an arrangement to provide Latitude Financial Services' customers access to Motor and/or Home & Contents insurance issued by Auto & General Insurance Company Limited (ABN 42 111 5 86 353) and administered by Auto & General Services Pty Ltd (Auto & General) ABN 61 003 617 909 (AFSL 241411).


If you have one of these insurance products, it will continue to be administered by Auto & General until it becomes due for renewal at the end of the cover period. If you wish to renew your insurance when your policy comes up for its annual renewal, Auto & General can transition you to their Budget Direct branded policy.



Policy Enquiries

If you have any questions about your policy or renewals, please call Auto & General on 1300 858 747, Mon - Fri 8.00 am - 10.30 pm AEST, Sat 8.00 am - 5.00 pm AEST.


Please click here for a copy of your product PDS.



Need to make a claim

Please call Auto & General on 1300 885 996, 24 hours a day, 7 days a week.


Please click here to submit your claim online.


Need to make a claim?

We’re here to help you every step of the way. For more information, please call us on 1300 885 996
Mon- Fri 8:00am - 6pm (AEST) Sat 8:00am - 2pm (AEST)