Make a claim

Which insurance policy does your claim relate to?

1

Select the type of claim you wish to make


2

How to make a claim


3

What happens when you claim

2

How to make a claim

Submit your claim online

Claim online

Call us and make a claim on

1800 800 230

Mon - Fri, 8:30am - 5pm (AEST)


3

What happens when you claim

Response

Within 10 working days we’ll advise you of the outcome or next steps. You may be required to provide additional information.

Continuing claim

In some cases, you will need to provide medical evidence each month to continue obtaining benefits. We will let you know if this is the case.

2

How to make a claim

Submit your claim online

Claim online

Call us and make a claim on

1800 800 230

Mon - Fri, 8:30am - 5pm (AEST)


3

What happens when you claim

Response

Within 10 working days we’ll advise you of the outcome or next steps. You may be required to provide additional information.

Continuing claim

In some cases, you will need to provide evidence of job seeking each month to continue obtaining benefits. We will let you know if this is the case.

2

How to make a claim

Ensure you have the following evidence:

  • A brief letter explaining the circumstances of the death
  • A certified copy of the original Death Certificate
  • Copies of any additional information that supports the claim
Collate your evidence and send us your claim by:
  • a letter containing the policy number or personal loan or credit card account number and a brief explanation of the circumstances of the death; and
  • certified copy of the original Death Certificate.
  • Additional information or documentation that supports the claim such as a police report, medical reports, Coroners report or newspaper clippings if relevant.

3

What happens when you claim

Response

Within 10 working days we’ll advise you of the outcome or next steps. You may be required to provide additional information.


4

Additional Claim Documents

This brochure is your guide to making a complaint about your insurance policy.

For more information, help filling out your claim form or an update on your claim please call us on 1800 800 230
Mon- Fri, 8:30am - 5pm (AEST)

Need to submit a document for your claim?
Secure document upload
1

Select the type of claim you wish to make


2

How to make a claim


3

What happens when you claim

2

How to make a claim

Download claim form

Download form
Send us your completed claim form via:
  • Include your policy number, or personal loan number;
  • Complete the section headed ‘Section A: Statement of claimant(you)’ on the claim form and attach any supporting evidence;
  • Have your employer complete the section headed ‘Section B: Employer Certificate’;
  • Have your doctor or medical specialist complete the section headed ‘Section C: Medical Certificate’ on the claim form;
  • Provide copies of any additional information or documentation that supports your claim, like medical evidence or workers compensation documents;
  • Sign and date the declaration on the last page.

3

What happens when you claim

Response

Within 10 working days we’ll advise you of the outcome or next steps. You may be required to provide additional information.

2

How to make a claim

Download claim form

Download form
Send us your completed claim form via:
  • Include your policy number, or personal loan number;
  • Complete the section headed ‘Section A: Statement of claimant(you)’ on the claim form and attach any supporting evidence;
  • Have your employer complete the section headed ‘Section B: Employer Certificate’;
  • Have your doctor or medical specialist complete the section headed ‘Section C: Medical Certificate’ on the claim form;
  • Provide copies of any additional information or documentation that supports your claim, like medical evidence or workers compensation documents;
  • Sign and date the declaration on the last page.

3

What happens when you claim

Response

Within 10 working days we’ll advise you of the outcome or next steps. You may be required to provide additional information.

2

How to make a claim

Download claim form

Download form
Send us your completed claim form via:
  • Include your policy number, or personal loan number;
  • Complete the section headed ‘Section A: Statement of claimant(you)’ on the claim form and attach any supporting evidence;
  • Have your employer complete the section headed ‘Section B: Employer Certificate’;
  • Have your doctor or medical specialist complete the section headed ‘Section C: Medical Certificate’ on the claim form;
  • Provide copies of any additional information or documentation that supports your claim, like medical evidence or workers compensation documents;
  • Sign and date the declaration on the last page.

3

What happens when you claim

Response

Within 10 working days we’ll advise you of the outcome or next steps. You may be required to provide additional information.

2

How to make a claim

Ensure you have the following evidence:

  • A brief letter explaining the circumstances of the death
  • A certified copy of the original Death Certificate
  • Copies of any additional information that supports the claim
Collate your evidence and send us your claim by:
  • a letter containing the policy number or personal loan or credit card account number and a brief explanation of the circumstances of the death; and
  • certified copy of the original Death Certificate.
  • Additional information or documentation that supports the claim such as a police report, medical reports, Coroners report or newspaper clippings if relevant.

3

What happens when you claim

Response

Within 10 working days we’ll advise you of the outcome or next steps. You may be required to provide additional information.

2

How to make a claim

Download claim form

Download form
Send us your completed claim form via:
  • quote your policy number;
  • complete the section headed ‘Section A: Statement of claimant(you)’ on the claim form and attach any supporting evidence;
  • have your employer complete the section headed ‘Section B: Employer Certificate’;
  • have your doctor or medical specialist complete the section headed ‘Section C: Medical Certificate’ on the claim form;
  • provide copies of any additional information or documentation that supports your claim, like medical evidence or workers compensation documents;
  • sign and date the declaration on the last page.

3

What happens when you claim

Response

Within 10 working days we’ll advise you of the outcome or next steps. You may be required to provide additional information.

Continuing claim

In some cases, you will need to provide medical evidence each month to continue obtaining benefits. We will let you know if this is the case.

2

How to make a claim

Download claim form

Download form
Send us your completed claim form via:
  • include your policy number, or personal loan or credit card account number;
  • complete the section headed ‘Section A: Statement of claimant(you)’ on the claim form and attach any supporting evidence;
  • have your employer complete the section headed ‘Section B: Employer Certificate’;
  • have your doctor or medical specialist complete the section headed ‘Section C: Medical Certificate’ on the claim form;
  • provide copies of any additional information or documentation that supports your claim, like medical evidence or workers compensation documents;
  • sign and date the declaration on the last page.

3

What happens when you claim

Response

Within 10 working days we’ll advise you of the outcome or next steps. You may be required to provide additional information.

2

How to make a claim

Submit your claim online

Claim online

Call us and make a claim on

1800 800 230

Mon - Fri, 8:30am - 5pm (AEST)


3

What happens when you claim

Response

Within 10 working days we’ll advise you of the outcome or next steps. You may be required to provide additional information.

Continuing claim

In some cases, you will need to provide medical evidence each month to continue obtaining benefits. We will let you know if this is the case.

2

How to make a claim

Download claim form

Download form
Send us your completed claim form via:
  • include your policy number, or personal loan or credit card account number;
  • complete the section headed ‘Section A: Statement of claimant(you)’ on the claim form and attach any supporting evidence;
  • have your employer complete the section headed ‘Section B: Employer Certificate’;
  • have your doctor or medical specialist complete the section headed ‘Section C: Medical Certificate’ on the claim form;
  • provide copies of any additional information or documentation that supports your claim, like medical evidence or workers compensation documents;
  • sign and date the declaration on the last page.

3

What happens when you claim

Response

Within 10 working days we’ll advise you of the outcome or next steps. You may be required to provide additional information.

2

How to make a claim

Submit your claim online

Claim online

Call us and make a claim on

1800 800 230

Mon - Fri, 8:30am - 5pm (AEST)


3

What happens when you claim

Response

Within 10 working days we’ll advise you of the outcome or next steps. You may be required to provide additional information.

Continuing claim

In some cases, you will need to provide evidence of job seeking each month to continue obtaining benefits. We will let you know if this is the case.

2

How to make a claim

Ensure you have the following evidence:

  • A brief letter explaining the circumstances of the death
  • A certified copy of the original Death Certificate
  • Copies of any additional information that supports the claim
Collate your evidence and send us your claim by:
  • a letter containing the policy number or personal loan or credit card account number and a brief explanation of the circumstances of the death; and
  • certified copy of the original Death Certificate.
  • Additional information or documentation that supports the claim such as a police report, medical reports, Coroners report or newspaper clippings if relevant.

3

What happens when you claim

Response

Within 10 working days we’ll advise you of the outcome or next steps. You may be required to provide additional information.

2

How to make a claim

Submit your claim online

Claim online

Download claim form

Download form
Send us your completed claim form via:

Call us and make a claim on

1800 800 230

Mon - Fri, 8:30am - 5pm (AEST)

  • complete the Price Protection claim form;
  • have completed the Price Verification section of the claim form (if the item is reduced by more than $200 and you do not have the original catalogue, advertisement or promotional flyer (with a printed visible date) from the store of purchase showing the new reduced price);
  • provide proof of original purchase price; and
  • sign and date the declaration (or agree to the declaration if using the online claim form).

3

What happens when you claim

Response

Within 10 working days we’ll advise you of the outcome or next steps. You may be required to provide additional information.

2

How to make a claim

Download and read through the Fact Pack relevant to the state in which the Policy Holder lived:

Download your term life claim form

Download form
Send your completed claim form along with any evidence required via:

3

What happens when you claim

Response

Within 10 working days we’ll advise you of the outcome or next steps. You may be required to provide additional information.


4

Additional Claim Documents

This brochure is your guide to making a complaint about your insurance policy.

For more information, help filling out your claim form or an update on your claim please call us on 1800 800 230
Mon- Fri, 8:30am - 5pm (AEST)

Need to submit a document for your claim?
Secure document upload

Southern Cross Travel Insurance are here to help you every step of the way.

Need to make a claim?

For emergency assistance while you are overseas, call Southern Cross Emergency Assistance
24 hours a day, 7 days a week on +61 2 9191 1180.

A&G Insurance looks after the claims for car insurance. They will walk you through the claims process so you have a clear understanding of exactly what will happen and when:

Need to make a claim?

We’re here to help you every step of the way.
For more information, please call us on 1300 885 996
Mon- Fri 8:00am - 6pm (AEST) Sat 8:00am - 2pm (AEST)

Claimform checklist

Ensure you have the following information:
  • Your car insurance policy number
  • Details of the accident
  • Details of all other cars involved
  • Details for any other drivers involved and the name of their insurer
  • The police report number
General Insurance Code of Practice Subscriber