Complimentary Purchase Protection for your shopping
Protect your online deliveries with the Latitude Low Rate Mastercard’s complimentary E-Commerce Purchase Protection Insurance.
Complimentary E-Commerce Purchase Protection Insurance
Cover for the non-delivery and/or incomplete delivery of online purchases – up to $2702.
Policy coverage
Covers your eligible event ticket purchases – up to $150 per ticket (capped at $1,200 per year)2.
Complimentary Event Ticket Protection Insurance
Covers you for:
Reimbursement of the non-refundable cost of your unused ticket (up to the amount paid on your Eligible Card) if you can’t attend a Covered Event due to:
- Your death, injury, sickness or quarantine — or a relative’s death or serious illness
- Damage to your home from fire, burglary or a natural catastrophe
- A natural catastrophe that prevents you from attending
- Your vehicle becoming inoperable on the way to the event
- A sudden, unexpected work trip required by your employer
- A court order or subpoena requiring you in court that day
Benefit amount (AUD):
- Per Ticket Limit: up to $150
- Per Occurrence Limit: up to $1,200
- Annual Aggregate Limit: $1,200 (max 2 events and 8 tickets a year)
Excess
- Nil
Exclusions
(NOTE this list is not exhaustive, please refer to T&Cs for full list and definitions)
- Cancellation or postponement by the organiser, or re-selling of tickets
- Pre-existing medical conditions
- Intoxication or non-prescribed drug use
- Package deals where the ticket cost can’t be determined
How can I make a claim?
You can make an insurance claim here or send a notification to obtain a claim form and instructions on what to do after a loss.
The contact details are set out below:
AIG Australia Limited
Level 19, 2 Park Street
Sydney, NSW 2000 Australia
Tel: +61395224111
Customer Service Operating Hours: Monday to Friday 8:30AM to 5:30PM AEST Email: APAC.Mastercard@aig.com
To find out more, please refer to the complimentary E-Commerce Purchase Protection terms and conditions.
Important information
* To take advantage of up to 55 days Interest Free on everyday credit card purchases, you need to pay the full closing balance on each statement of account by the applicable due date.
1Subject to eligibility requirements, we will issue you a redeemable amount in the form of Latitude Rewards equivalent to 3% of eligible purchases. You can use this amount to select an e-gift card via the Latitude App and Latitude Service Centre.
Eligible purchases are determined based on transactions posted to the account. Eligible transactions are transactions that are directly setup as recurring payments with participating merchants under the following merchant categories codes (MCC):
• Utilities (Electricity, Gas, Water) - 4900
• Telco Services – 4812 and 4814
• Streaming Services – 4899, 5735, and 5815
Exclusions to eligible transactions apply.
Merchant categories are determined by a merchant’s Merchant Category Code (MCC). We are not responsible for designating MCCs and have no control over the same. You’re unable to receive rewards if you use an intermediary platform such as PayPal, Google and the like.
The Latitude Rewards will be issued by EonX Services Pty Ltd and will be available for redemption via the Latitude App or Latitude Service Centre within 30 days from the end of the statement period. The primary cardholder has up to 18 months to redeem from the date of issue. View Latitude Rewards Terms and Conditions.
2Purchase Protection Insurance is underwritten and issued by AIG Australia Limited ABN 93 004 727 753, AFSL 381 686, Level 19, 2 Park Street, Sydney NSW 2000 (“AIG”) under a group policy of insurance issued to Mastercard. In arranging the insurance Mastercard acts a group purchasing body under ASIC Corporations (Group Purchasing Bodies) Instrument 2018/751. Eligible Persons who can access the complimentary Purchase Protection Insurance are the current holders of the relevant Latitude Low Rate Mastercard Mastercard which entitles them to these purchase protection insurance benefits. It is important you read your Latitude Low Rate Mastercard Mastercard Purchase Protection Insurance Terms and Conditions. Eligible persons can claim as third-party beneficiaries by virtue of the operation of s48 of the Insurance Contracts Act 1984. Conditions and Exclusions apply to this insurance coverage as set out in the group policy and any insurance document provided to the eligible persons and which both may be amended from time to time. Neither Latitude Finance Australia nor Mastercard guarantees this insurance and do not hold an Australian Financial Services Licence. View full terms and conditions.
Latitude General Terms and Conditions set out the T&Cs of the Latitude Low Rate Mastercard credit card. Credit provided by Latitude Finance Australia ABN 42 008 583 588 Australian Credit Licence number 392145.
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