Share a story, stop a scam 

The theme for this year’s Scam Awareness Week is 'share a story, stop a scam.' By sharing our stories and experiences with each other, we help the community be aware of scams and how to avoid them. 

Common scam red flags

Impersonating trusted entities

Pretending to be from a well-known organisation, such as banks or government agencies.

Unsolicited contact

Receiving unexpected calls, emails or messages from unknown sources.

Too good to be true offers

Deals or opportunities that promise unrealistic returns or benefits.

Urgency and pressure

Creating a sense of urgency to get you to act quickly without thinking.

Top Tips to protect yourself

Be on high alert

Scammers may contact you by SMS, phone, email or post, pretending to be from Latitude or Gem.

Verify any communications

Inspect the sender's email address for anomalies and be wary of phone numbers originating from unusual geographic locations.

Be careful with links and attachments

Instead of clicking links within emails or SMS, navigate to our website through your browser or visit our app. Do not open attachments from unsolicited contact.

Don’t reply to suspicious SMS or emails

If you have received a Latitude or Gem branded scam, please report them to scams@latitudefinancial.com and delete the message.

Monitor your accounts

If you spot any unusual or suspicious activity, notify your bank immediately.

Strong and unique passwords

Regularly update your passwords and ensure you are using strong passwords. Enable multi-factor authentication where possible.

More support when you need it

Visit Latitude Security page to learn more about how we protect you.

Visit the Scamwatch website for further information on scams, fraud and cyber threats.

Contact IDCARE, an independent organisation providing free support to individuals impacted by fraud and scams by calling 1800 595 160.

The Latitude Fraud Team