Why purchase Repayment Protection
Life happens. Lose your job, become ill or injured and you can’t repay your Latitude Personal Loan? Let us give you a helping hand with optional Repayment Protection insurance.
Check out more in the video or keep reading for the ins and outs of the covers.
What you get with Repayment Protection
Flexible cover choices
You choose the covers that are right for you, from Job Loss, Illness and Injury and Life.
An easy decision
Get your quote and check your eligibility online. Simple and straightforward.
A helping hand
Your benefit is paid directly to your Latitude loan. One less thing for you to worry about.
How to get it
We are required to give you some breathing space between getting your loan and deciding whether to buy our optional insurance. Here's how it works.
Apply for a loan
Apply for a Latitude Personal Loan.
Your loan gets settled.
We email you with all the details of Repayment Protection.
Quote is ready
A few days later you'll receive an email with a link to your quote.
Answer some questions to tailor your cover.
Ready? Pay the first month's premium and be covered in minutes.
Get to know the covers
Like most insurance policies there are some conditions, limits and exclusions. We have summarised some of the key features, conditions and exclusions below. See the PDS for full details.
Covers the risk of unexpected 'job loss' lasting at least 14 days.
Illness and Injury cover
Covers the risk you can't work due to 'illness' or 'injury' for at least 14 days.
Covers the risk of you dying or being diagnosed with a 'terminal illness'.
EligibilityYou can apply for Repayment Protection if you:
- have taken out an eligible Latitude Personal Loan,
- are a resident of Australia currently living in Australia, and
- are aged 18 to 64 years old when you apply.
- you won't be offered Job Loss or Illness and Injury if you are not working as an employee, and
- you won't be offered Life if you have told us you are under 25 and have no dependents.
Things to considerTerm & Renewal
The policy has an initial term of up to 12 months. Unless we notify you that we are not offering renewal, or you tell us you don't want to renew, we'll automatically renew your Policy on its expiry for up to 12 months – provided you're still eligible for cover.Cooling off period
If you change your mind and cancel in the first 30 days of the policy, we'll refund any premium you've already paid, unless you’ve made a claim.Payment options
You can pay monthly by credit or debit card.
Frequently asked questions
- How does Repayment Protection work?
- Quote & Application
- Other questions
Industry Codes of Practice
To find out more on how we comply with these Codes click here.
How we can support you
Got a complaint?
We aim to deliver excellent products and great service, but if we have not met your expectations, we want to hear from you. Click here for more information on our complaint process and policy.
Are you hearing impaired?
Latitude uses the National Relay Service to ensure we are contactable for customers who are deaf or have a hearing or speech impairment. Please visit the link below.
Financial Hardship Support
If you are in urgent financial need and either have an open claim, or want to submit one, we may: fast-track our claim assessment and decision, or pay an advance amount within 5 business days from your request, to help ease your situation.
Need help from an interpreter?
We know some of our customers prefer to speak to us in a language other than English. We can arrange for Language Loop, who are an independent interpreter service, to help you with your call to Latitude (subject to availability). Let us know if you would like to use an interpreter and we’ll arrange it at no cost to you.
Are you experiencing family and domestic violence?
There are several ways we can support you.
Any advice on this website is general advice and may not be right for you. It does not take into account your personal objectives, financial situation or needs. Please read the PDS before deciding whether to acquire this product. Click here for our Target Market Determination.
Job Loss/Illness and Injury is issued by Hallmark General Insurance Company Ltd ABN 82 008 477 647 AFSL 243478 (trading as Latitude Insurance). Life is issued by Hallmark Life Insurance Company Ltd ABN 87 008 446 884 AFSL 243469.