Latitude Insurance
Customer Hub
Existing Policyholder Easily find everything you need about your insurance policy, from your Product Disclosure Statement (PDS) through to how to claim or contact us on 1800 800 230.
Our Products
Repayment Protection
Insurance
We are not currently issuing new policies
- Find your PDS below to check how your cover works including limits, terms and conditions.
Personal Loan
Insurance
We are not currently issuing new policies
- Find your PDS below to check how your cover works including limits, terms and conditions.
Job Loss Protection
We are not currently issuing new policies
- Find your PDS below to check how your cover works including limits, terms and conditions.
Credit Card
Insurance
We are not currently issuing new policies
- Find your PDS below to check how your cover works including limits, terms and conditions.
Who should you contact?
Our team is on hand to help you with all your queries.
Product Disclosure Statements
Check out our PDSs for details on policy covers including benefits, limits and exclusions. If your PDS is an earlier version or your insurance product is not listed, call us on 1800 800 230 Mon - Fri, 8:30am - 5pm (AEST) for a copy of your PDS.
Latest Insurance Products
Personal Loan insurance products
Loan Protection Insurance
For policies purchased from 1/03/2019 to 31/03/2020.
Loan Protection Insurance PDSCredit Card insurance products
Latitude 28° Global Platinum Mastercard®
For policies purchased from 20/08/2019
Shopper’s Protection PDS
Previous Insurance products
The below policies were previously issued by Hallmark Life Insurance Company Ltd. ABN 87 008 446 884 (AFSL 243469):
- Term Life Insurance
- Latitude Insurance Bounce Back
- Latitude Insurance Living Benefits
- Latitude Life Protect
- Latitude Injury Assist
- Latitude Housekeeper
These policies are no longer available for sale.
If you are an existing policy holder with one of these policies and you have questions or claims, please call our insurance specialists on 1800 800 230 Mon – Fri, 8:30am – 5pm (AEST).
Industry Codes of Practice
Hallmark General is a subscriber to the General Insurance Code of Practice. Click below to access a copy of the Code.
Hallmark Life is a subscriber to the Life Insurance Code of Practice. Click below to access a copy of the Code.
How we can support you
Got a complaint?
We aim to deliver excellent products and great service, but if we have not met your expectations, we want to hear from you. Click here for more information on our complaint process and policy.
Are you hearing impaired?
Latitude uses the National Relay Service to ensure we are contactable for customers who are deaf or have a hearing or speech impairment. Please visit the link below.
Hardship Care
If you are in urgent financial need and either have an open claim, or want to submit one, we may: fast-track our claim assessment and decision, or pay an advance amount within 5 business days from your request, to help ease your situation.
Need help from an interpreter?
We know some of our customers prefer to speak to us in a language other than English. We can arrange for Language Loop, who are an independent interpreter service, to help you with your call to Latitude (subject to availability). Let us know if you would like to use an interpreter and we’ll arrange it at no cost to you.
Are you experiencing family and domestic violence?
There are several ways we can support you.
Authorised Third Party Representatives Policy
This Policy intends to articulate how Latitude Insurance will support its customers when customers engage an Authorised Third-Party Representative (“ATP”) to interact with Latitude Insurance.
Important information
Any advice on this website is general advice and may not be right for you. It does not take into account your personal objectives, financial situation or needs. You should read the relevant Product Disclosure Statement above before deciding whether to continue to hold any of these products. Click here for our Target Market Determinations.
Job Loss Protection is issued by Hallmark General Insurance Company Ltd. ABN 82 008 477 647 AFSL 243478 (trading as Latitude Insurance).
The Privacy Policy of Hallmark General Insurance Company Ltd. ABN 82008 477 647 AFSL 243478 and Hallmark Life Insurance Company Ltd. ABN 87 008 446 884 AFSL 243469 describe how we manage your personal information, including collection, usage and disclosure. A copy of the privacy policy is available online.