Latitude Insurance
Customer Hub
Existing Policyholders Easily find everything you need about your insurance policy, from your Product Disclosure Statement (PDS) through to how to claim or contact us.
Our Products
Which cover do you have?
Repayment Protection for your Latitude Loan
Life happens. Lose your job, become ill or injured and you can't repay your Latitude Personal Loan? Get a helping hand with optional Repayment Protection.
Personal Loan
Insurance
- Insurance for your Latitude Personal Loan repayments.
- Find your PDS below to check how your cover works including limits, terms and conditions.
Credit Card
Insurance
We are not currently issuing new policies
- Insurance for your card purchases and repayments.
- Find your PDS below to check how your cover works including limits, terms and conditions.
Who should you contact?
Our team is on hand to help you with all your queries.
Product Disclosure Statements
Check out our PDS for details on policy covers including benefits, limits and exclusions. If your PDS is an earlier version or your insurance product is not listed, call us on 1800 800 230 Mon - Fri, 8:30am - 5pm (AEST) for a copy of your PDS.
Personal Loan insurance products
Loan Protection Insurance
For polices purchased from 1/03/2019 to 31/03/2020.
Loan Protection Insurance PDSCredit Card insurance products
Latitude 28° Global Platinum Mastercard®
For policies purchased from 20/08/2019
Shopper’s Protection PDS
Previous Insurance products
The below policies were previously issued by Hallmark Life Insurance Company Ltd. ABN 87 008 446 884 (AFSL 243469):
- Term Life Insurance
- Latitude Insurance Bounce Back
- Latitude Insurance Living Benefits
- Latitude Life Protect
- Latitude Injury Assist
- Latitude Housekeeper
These policies are no longer available for sale.
If you are an existing policy holder with one of these policies and you have questions or claims, please call our insurance specialists on 1800 800 230 Mon – Fri, 8:30am – 5pm (AEST).
Industry Codes of Practice
Hallmark General is a subscriber to the General Insurance Code of Practice. Click below to access a copy of the Code.
Hallmark Life is a subscriber to the Life Insurance Code of Practice. Click below to access a copy of the Code.
Got a complaint?
If you have a complaint about your insurance and want more information on how to proceed then please download our guide below.
Are you hearing impaired?
Latitude uses the National Relay Service to ensure we are contactable for customers who are deaf or have a hearing or speech impairment. Please visit the link below.
Are you experiencing family and domestic violence?
There are several ways we can support you.
Need help from an interpreter?
We know some of our customers prefer to speak to us in a language other than English. The Translating and Interpreting Service (TIS National) is an interpreting service that may be able to help you. See here or call 131 450. Charges may apply for these services.
Important information
Any advice on this website is general advice and may not be right for you. It does not take into account your personal objectives, financial situation or needs. Please read the PDS before deciding whether to acquire this product.
Job Loss/Illness and Injury is issued by Hallmark General Insurance Company Ltd ABN 82 008 477 647 AFSL 243478 (trading as Latitude Insurance). Life is issued by Hallmark Life Insurance Company Ltd ABN 87 008 446 884 AFSL 243469.