Latitude Insurance
Customer Hub

Existing Policyholders Easily find everything you need about your insurance policy, from your Product Disclosure Statement (PDS) through to how to claim or contact us.

Our Products

Which cover do you have?

Repayment Protection for your Latitude Loan

Life happens. Lose your job, become ill or injured and you can't repay your Latitude Personal Loan? Get a helping hand with optional Repayment Protection.

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Personal Loan
Insurance

  • Insurance for your Latitude Personal Loan repayments.
  • Find your PDS below to check how your cover works including limits, terms and conditions.
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Credit Card
Insurance

We are not currently issuing new policies

  • Insurance for your card purchases and repayments.
  • Find your PDS below to check how your cover works including limits, terms and conditions.
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Travel
Insurance

Policy inquiries and claim information for existing policyholders.

Who should you contact?

Our team is on hand to help you with all your queries.

Call us
1800 800 230
Mon to Fri: 8:30am - 5pm (AEST)
Weekends: Closed
Claim online
Use our simple form to claim online.Make a claim
Fax us

1300 362 642

Product Disclosure Statements

Check out our PDS for details on policy covers including benefits, limits and exclusions. If your PDS is an earlier version or your insurance product is not listed, call us on 1800 800 230 Mon - Fri, 8:30am - 5pm (AEST) for a copy of your PDS.

Personal Loan insurance products

Repayment Protection

Repayment Protection

For policies purchased from 18/02/2021.

Repayment Protection PDS
Loan Protection Insurance

Loan Protection Insurance

For polices purchased from 1/03/2019 to 31/03/2020.

Loan Protection Insurance PDS

Credit Card insurance products

Latitude 28° Global Platinum Mastercard<sup>®</sup>

Latitude 28° Global Platinum Mastercard®

For policies purchased from 20/08/2019

Shopper’s Protection PDS
Latitude Infinity Rewards Visa

Latitude Infinity Rewards Visa

For policies purchased from 10/12/2018

Shopper’s Protection PDS
Latitude <br /> Gem Visa

Latitude
Gem Visa

For policies purchased from 20/08/2019

Shopper’s Protection PDS
Latitude GO <br /> Mastercard<sup>®</sup>

Latitude GO
Mastercard®

For policies purchased from 10/12/2018

Buyer's Protection PDS

Previous Insurance products

The below policies were previously issued by Hallmark Life Insurance Company Ltd. ABN 87 008 446 884 (AFSL 243469):

  • Term Life Insurance
  • Latitude Insurance Bounce Back
  • Latitude Insurance Living Benefits
  • Latitude Life Protect
  • Latitude Injury Assist
  • Latitude Housekeeper

These policies are no longer available for sale.

If you are an existing policy holder with one of these policies and you have questions or claims, please call our insurance specialists on 1800 800 230 Mon – Fri, 8:30am – 5pm (AEST).

Industry Codes of Practice

Hallmark General and Hallmark Life are part of the Latitude group.
To find out more on how we comply with these Codes click here.

Hallmark General is a subscriber to the General Insurance Code of Practice. Click below to access a copy of the Code.

Hallmark Life is a subscriber to the Life Insurance Code of Practice. Click below to access a copy of the Code.

Got a complaint?
Got a complaint?

We aim to deliver excellent products and great service, but if we have not met your expectations, we want to hear from you. Click here for more information on our complaint process and policy.

Are you hearing impaired?
Are you hearing impaired?

Latitude uses the National Relay Service to ensure we are contactable for customers who are deaf or have a hearing or speech impairment. Please visit the link below.

Are you experiencing family and domestic violence?
Are you experiencing family and domestic violence?

There are several ways we can support you.

Need help from an interpreter?
Need help from an interpreter?

We know some of our customers prefer to speak to us in a language other than English. We can arrange for Language Loop, who are an independent interpreter service, to help you with your call to Latitude (subject to availability). Let us know if you would like to use an interpreter and we’ll arrange it at no cost to you.

Need to make a claim?

We're here to help you every step of the way.

Important information

Any advice on this website is general advice and may not be right for you. It does not take into account your personal objectives, financial situation or needs. Please read the PDS before deciding whether to acquire this product. Click here for our Target Market Determination.

Job Loss/Illness and Injury is issued by Hallmark General Insurance Company Ltd ABN 82 008 477 647 AFSL 243478 (trading as Latitude Insurance). Life is issued by Hallmark Life Insurance Company Ltd ABN 87 008 446 884 AFSL 243469.