We’re here to help
We understand that Coronavirus (COVID-19) is having an impact on our community and we are doing all we can to help. In the short-term, that also means that our Insurance team is unable to answer calls. That doesn’t mean we’re not here to support you. We are still processing claims that are submitted online, you can make an online claim here.

If you have an approved claim and need to provide further evidence upload it now.

For any other insurance related questions please email us at notification@latitudefinancial.com.

Latitude Insurance
Customer Hub

Existing PolicyholdersEasily find everything you need about your insurance policy, from your Product Disclosure Statement (PDS) through to how to claim or contact us.

Our Products

Which cover do you have?

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Personal Loan
Insurance

We are not currently issuing new policies

  • Insurance for your Latitude Personal Loan repayments
  • Find your PDS below to check how your cover works including limits, terms and conditions
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Credit Card
Insurance

We are not currently issuing new policies

  • Insurance for your card purchases and repayments
  • Find your PDS below to check how your cover works including limits, terms and conditions
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Travel Insurance

Policy inquiries and claim information for existing policyholders.

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Car Insurance

Policy inquiries and claim information for existing policyholders.

Who should you contact?

Our team is on hand to help you with all your queries.

Call us
1800 800 230
Mon to Fri: 8:30am - 5pm (AEST)
Weekends: Closed
Claim online
Use our simple form to claim online.Make a claim
Fax us

1300 362 642

Product Disclosure Statements - Existing customers

Check out our recent PDSs for details on policy covers including benefits, limits and exclusions. If your PDS is an earlier version or your insurance product is not listed, contact us for a copy of your PDS.

Latitude 28° Global Platinum Mastercard<sup>®</sup>

Latitude 28° Global Platinum Mastercard®

Latitude Infinity Rewards Visa

Latitude Infinity Rewards Visa

GO <br /> Mastercard<sup>®</sup>

GO
Mastercard®

Loan Protection Insurance

Loan Protection Insurance

The below policies were previously issued by Hallmark Life Insurance Company Ltd. ABN 87 008 446 884 (AFSL 243469):

  • Term Life Insurance
  • Latitude Insurance Bounce Back
  • Latitude Insurance Living Benefits
  • Latitude Life Protect
  • Latitude Injury Assist
  • Latitude Housekeeper

These policies are no longer available for sale.

If you are an existing policy holder with one of these policies and you have questions or claims, please call our insurance specialists on 1800 800 230 Mon – Fri, 8:30am – 5pm (AEST).

General Insurance Code of Practice SubscriberLife Insurance Code of Practice

Hallmark General is a subscriber to the General Insurance Code of Practice. Click the subscriber badge to access a copy of the Code.

Hallmark Life is part of the Latitude group and is a subscriber to the Life Insurance Code of Practice. Click the subscriber badge to access a copy of the Code.

Do you have a complaint on your insurance?
See here.

Are you hearing impaired?
Latitude uses the National Relay Service to ensure we are contactable for customers who are deaf or have a hearing or speech impairment. Please visit National Relay Service.

Need to make a claim?

We're here to help you every step of the way.

Important information

This insurance is issued by Hallmark General Insurance Company Ltd. ABN 82 008 477 647 (AFSL 243478) (trading as Latitude Insurance) and Hallmark Life Insurance Company Ltd. ABN 87 008 446 884 (AFSL 243469). Hallmark General and Hallmark Life are part of the Latitude group.