Latitude Insurance
Customer Hub

Existing Policyholder Easily find everything you need about your insurance policy, from your Product Disclosure Statement (PDS) through to how to claim or contact us on 1800 800 230.

Our Products

icon-loan

Repayment Protection
Insurance

We are not currently issuing new policies

  • Find your PDS below to check how your cover works including limits, terms and conditions.
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Personal Loan
Insurance

We are not currently issuing new policies

  • Find your PDS below to check how your cover works including limits, terms and conditions.
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Job Loss Protection

We are not currently issuing new policies

  • Find your PDS below to check how your cover works including limits, terms and conditions.
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Credit Card
Insurance

We are not currently issuing new policies

  • Find your PDS below to check how your cover works including limits, terms and conditions.

Who should you contact?

Our team is on hand to help you with all your queries.

Call us
1800 800 230
Mon to Fri: 8:30am - 5pm (AEST)
Weekends: Closed
Claim online
Use our simple form to claim online.Make a claim
Fax us

1300 362 642

Product Disclosure Statements

Check out our PDSs for details on policy covers including benefits, limits and exclusions. If your PDS is an earlier version or your insurance product is not listed, call us on 1800 800 230 Mon - Fri, 8:30am - 5pm (AEST) for a copy of your PDS.

Latest Insurance Products

Job Loss Protection

Job Loss Protection

For policies purchased from 03/05/2022 to 06/09/2022.

Job Loss Protection PDS

Personal Loan insurance products

Repayment Protection

Repayment Protection

For policies purchased from 25/11/2021.

Repayment Protection PDS
Loan Protection Insurance

Loan Protection Insurance

For policies purchased from 1/03/2019 to 31/03/2020.

Loan Protection Insurance PDS

Credit Card insurance products

Latitude 28° Global Platinum Mastercard<sup>®</sup>

Latitude 28° Global Platinum Mastercard®

For policies purchased from 20/08/2019

Shopper’s Protection PDS
Latitude Infinity Rewards Visa

Latitude Infinity Rewards Visa

For policies purchased from 10/12/2018

Shopper’s Protection PDS
Latitude <br /> Gem Visa

Latitude
Gem Visa

For policies purchased from 20/08/2019

Shopper’s Protection PDS
Latitude GO <br /> Mastercard<sup>®</sup>

Latitude GO
Mastercard®

For policies purchased from 10/12/2018

Buyer's Protection PDS

Previous Insurance products

The below policies were previously issued by Hallmark Life Insurance Company Ltd. ABN 87 008 446 884 (AFSL 243469):

  • Term Life Insurance
  • Latitude Insurance Bounce Back
  • Latitude Insurance Living Benefits
  • Latitude Life Protect
  • Latitude Injury Assist
  • Latitude Housekeeper

These policies are no longer available for sale.

If you are an existing policy holder with one of these policies and you have questions or claims, please call our insurance specialists on 1800 800 230 Mon – Fri, 8:30am – 5pm (AEST).

Industry Codes of Practice

To find out more about how Hallmark General Insurance Company Ltd. ABN 82008 477 647 AFSL 243478 and Hallmark Life Insurance Company Ltd. ABN 87 008 446 884 AFSL 243469 comply with these Codes, click here.

Hallmark General is a subscriber to the General Insurance Code of Practice. Click below to access a copy of the Code.

Hallmark Life is a subscriber to the Life Insurance Code of Practice. Click below to access a copy of the Code.

How we can support you

Got a complaint?
Got a complaint?

We aim to deliver excellent products and great service, but if we have not met your expectations, we want to hear from you. Click here for more information on our complaint process and policy.

Are you hearing impaired?
Are you hearing impaired?

Latitude uses the National Relay Service to ensure we are contactable for customers who are deaf or have a hearing or speech impairment. Please visit the link below.

Hardship Care
Hardship Care

If you are in urgent financial need and either have an open claim, or want to submit one, we may: fast-track our claim assessment and decision, or pay an advance amount within 5 business days from your request, to help ease your situation.

Need help from an interpreter?
Need help from an interpreter?

We know some of our customers prefer to speak to us in a language other than English. We can arrange for Language Loop, who are an independent interpreter service, to help you with your call to Latitude (subject to availability). Let us know if you would like to use an interpreter and we’ll arrange it at no cost to you.

Are you experiencing family and domestic violence?
Are you experiencing family and domestic violence?

There are several ways we can support you.

Authorised Third Party Representatives Policy
Authorised Third Party Representatives Policy

This Policy intends to articulate how Latitude Insurance will support its customers when customers engage an Authorised Third-Party Representative (“ATP”) to interact with Latitude Insurance.

Need to make a claim?

We're here to help you every step of the way.

Important information

Any advice on this website is general advice and may not be right for you. It does not take into account your personal objectives, financial situation or needs. You should read the relevant Product Disclosure Statement above before deciding whether to continue to hold any of these products. Click here for our Target Market Determinations.

Job Loss Protection is issued by Hallmark General Insurance Company Ltd. ABN 82 008 477 647 AFSL 243478 (trading as Latitude Insurance).

The Privacy Policy of Hallmark General Insurance Company Ltd. ABN 82008 477 647 AFSL 243478 and Hallmark Life Insurance Company Ltd. ABN 87 008 446 884 AFSL 243469 describe how we manage your personal information, including collection, usage and disclosure. A copy of the privacy policy is available online.