Something on your mind? Contact us
Our team is on hand to help you with all your queries.
Lost or stolen
Call us immediately using the relevant number listed in the credit cards section below.
Fraud
Call us immediately using the relevant number listed in the credit cards section below.
Complaints
We know sometimes things don't go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem.
ComplaintsHardship and
financial difficulty
If you're having difficulties making repayments, it's best to get in touch as soon as possible - we have a dedicated Hardship Team to assist.
Financial hardshipProduct enquiries
Personal Loans
Call
1300 973 422Personal Loans
BPAY® biller code172023
Mon to Fri: 9am - 5pm (AEST)
Weekends: Closed
Car Loans
Call
13 10 24Car Loans
BPAY® biller code78576
Mon to Fri: 9am - 5pm (AEST)
Weekends: Closed
Insurance
Call
1800 800 230Fax
1300 362 642Mon to Fri: 8:30am - 5pm (AEST)
Weekends: Closed
Mobile App support
Call
1300 363 269Mon to Fri: 8am - 9pm (AEST)
Weekends: 8:30am - 8pm (AEST)
LatitudePay support
Support link
Support
Credit cards
Latitude 28° Global Platinum Mastercard®
Within Australia call
1300 552 079When overseas call
+61 287 478 178Mon to Fri: 8am - 7pm (AEST)
Weekends: Closed
Latitude Infinity Rewards Visa
Within Australia call
1300 783 820When overseas call
+61 287 478 149Mon to Fri: 8am – 7pm (AEST)
Weekends: Closed
Latitude
Low Rate
Mastercard®
Within Australia call
1300 721 394When overseas call
+61 287 478 179Mon to Fri: 8am - 7pm (AEST)
Weekends: Closed
Latitude
Gem Visa
Within Australia call
1300 630 977When overseas call
+61 287 478 167Mon to Fri: 8:30am - 7pm (AEST)
Weekends: Closed
GO
Mastercard®
Within Australia call
1300 462 273When overseas call
+61 287 478 170Mon to Fri: 8:30am - 7pm (AEST)
Weekends: Closed
CreditLine -
acquired at
Apple
Within Australia call
1300 131 024When overseas call
+61 287 478 151Mon to Fri: 8:30am - 7pm (AEST)
Weekends: Closed
Latitude Mastercard®
Within Australia call
1300 882 289When overseas call
+61 287 478 173Mon to Fri: 8am – 7pm (AEST)
Weekends: Closed
Latitude Eco Mastercard®
Within Australia call
1300 734 543When overseas call
+61 287 478 158Mon to Fri: 8am – 7pm (AEST)
Weekends: Closed
CreditLine
Within Australia call
1300 131 024When overseas call
+61 287 478 151Mon to Fri: 8:30am - 7pm (AEST)
Weekends: Closed
Go Business Mastercard®
Within Australia call
1300 361 958Mon to Fri: 8:30am - 7pm (AEST)
Weekends: Closed
Latitude Financial Services account
Within Australia call
1300 363 269Mon to Fri: 8am - 9pm (AEST)
Weekends: Closed
Are you hearing impaired?
Latitude uses the National Relay Service to ensure we are contactable for customers who are deaf or have a hearing or speech impairment.