Something on your mind? Contact us

Our team is on hand to help you with all your queries.

online help

Don't have time to call?

Our online help is full of useful information along with quick and easy forms for you to get in touch with our dedicated specialists without spending time on the phone.

Just want to speak to us on the phone?

We've listed some information to help you get in touch

Lost or stolen

Call us immediately using the
relevant number.

Hardship and
financial difficulty

If you're having difficulties making repayments, it's best to get in touch as soon as possible - we have a dedicated Hardship Team to assist.

Financial hardship  

Fraud

Call us immediately using the
relevant number.

Complaints

We know sometimes things don't go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem.

Complaints  

Product enquiries

Credit Cards

  • Mon to Fri: 8am - 6pm (AEST)
    Weekends: Closed

LatitudePay support

Personal Loans

  • Call

    1300 973 422
  • Personal Loans
    BPAY® biller code

    172023

  • Mon to Fri: 9am - 5pm (AEST)
    Weekends: Closed

Car Loans

  • Call

    13 10 24
  • Car Loans
    BPAY® biller code

    78576

  • Mon to Fri: 9am - 5pm (AEST)
    Weekends: Closed

Insurance

Mobile App support

  • Call

    1300 363 269
  • Mon to Fri: 9am - 5pm (AEST)
    Weekends: Closed

Credit cards

Latitude GO <br/>Mastercard<sup>&reg;</sup>

Latitude GO
Mastercard®

Are you hearing impaired?

Latitude uses the National Relay Service to ensure we are contactable for customers who are deaf or have a hearing or speech impairment.