Something on your mind? Contact us

Our team is on hand to help you with all your queries.

Lost or stolen

Call us immediately using the relevant number listed in the credit cards section below.

Fraud

Call us immediately using the relevant number listed in the credit cards section below.

Complaints
 

We know sometimes things don't go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem.

Complaints  

Hardship and
financial difficulty

If you're having difficulties making repayments, it's best to get in touch as soon as possible - we have a dedicated Hardship Team to assist.

Financial hardship  

Product enquiries

Personal Loans

  • Call

    1300 973 422
  • Personal Loans
    BPAY® biller code

    172023

  • Mon to Fri: 9am - 5pm (AEST)
    Weekends: Closed

Car Loans

  • Call

    13 10 24
  • Car Loans
    BPAY® biller code

    78576

  • Mon to Fri: 9am - 5pm (AEST)
    Weekends: Closed

Insurance

Mobile App support

  • Call

    1300 363 269
  • Mon to Fri: 9am - 5pm (AEST)
    Weekends: Closed

LatitudePay support

Credit cards

Latitude 28° Global Platinum Mastercard<sup>&reg;</sup>

Latitude 28° Global Platinum Mastercard®

Latitude Infinity Rewards Visa

Latitude Infinity Rewards Visa

Latitude <br/>Low Rate <br/>Mastercard<sup>&reg;</sup>

Latitude
Low Rate
Mastercard®

Latitude <br/>Gem Visa

Latitude
Gem Visa

GO <br/>Mastercard<sup>&reg;</sup>

GO
Mastercard®

CreditLine - <br/>acquired at <br/>Apple

CreditLine -
acquired at
Apple

Latitude Mastercard<sup>&reg;</sup>

Latitude Mastercard®

Latitude Eco Mastercard<sup>&reg;</sup>

Latitude Eco Mastercard®

CreditLine

CreditLine

Buyer's Edge

Buyer's Edge

  • Within Australia call

    1300 361 152
  • Mon to Fri: 9am - 5pm (AEST)
    Weekends: Closed
     

Care Credit

Care Credit

  • Within Australia call

    1300 662 273
  • Mon to Fri: 9am - 5pm (AEST)
    Weekends: Closed
     

Go Business Mastercard<sup>&reg;</sup>

Go Business Mastercard®

  • Within Australia call

    1300 361 958
  • Mon to Fri: 9am - 5pm (AEST)
    Weekends: Closed
     

Latitude Financial Services account

  • Within Australia call

    1300 363 269
  • Mon to Fri: 9am - 5pm (AEST)
    Weekends: Closed

Are you hearing impaired?

Latitude uses the National Relay Service to ensure we are contactable for customers who are deaf or have a hearing or speech impairment.