Something on your mind? Contact us
Our team is on hand to help you with all your queries.
Don't have time to call?
Our online help is full of useful information along with quick and easy forms for you to get in touch with our dedicated specialists without spending time on the phone.
Just want to speak to us on the phone?
We've listed some information to help you get in touch
Lost or stolen
Call us immediately using the
relevant number.
Within Australia
1800 005 809Outside Australia
+61 287 478 178Mastercard Global Service
+1 636 722 7111Visa Global Customer Assistance
+1 303 967 1090
Hardship and
financial difficulty
If you're having difficulties making repayments, it's best to get in touch as soon as possible - we have a dedicated Hardship Team to assist.
Financial hardshipFraud
Call us immediately using the
relevant number.
Within Australia
1300 552 079Outside Australia
+61 287 478 178Mon to Fri: 9am - 5pm (AEST)
Weekends: Closed
Complaints
We know sometimes things don't go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem.
ComplaintsProduct enquiries
Credit Cards
Within Australia call
1300 552 079
Outside Australia call
+61 287 478 178
Mon to Fri: 8:30am - 6pm (AEST)
Weekends: Closed
LatitudePay support
Support link
Support
Personal Loans
Call
1300 973 422Personal Loans
BPAY® biller code172023
Mon to Fri: 8:30am - 6pm (AEST)
Weekends: Closed
Car Loans
Call
13 10 24Car Loans
BPAY® biller code78576
Mon to Fri: 8:30am - 6pm (AEST)
Weekends: Closed
Insurance
Call
1800 800 230Fax
1300 362 642Mon to Fri: 8:30am - 5pm (AEST)
Weekends: Closed
Mobile App support
Call
1300 363 269Mon to Fri: 9am - 5pm (AEST)
Weekends: Closed
Are you hearing impaired?
Latitude uses the National Relay Service to ensure we are contactable for customers who are deaf or have a hearing or speech impairment.