Please talk to us first
Once we are aware of your concern we expect all our staff will take the appropriate steps to address your concerns straight away.
If the staff member is not able to resolve this with you the matter will be referred to our Customer Resolutions team. Customer Resolutions will investigate the issue and take all reasonable steps to resolve the matter with you or your authorised representative.
Contact the Customer Resolutions team:
800 Collins Street
Docklands, VIC 3008
1300 369 340 (Australia)
+61 1300 369 340 (New Zealand & International)
If you wish to raise your feedback online, please complete the form below:
Online Feedback Form
If you believe your complaint has not been resolved you may want to refer the matter to an external dispute resolution service which independently and impartially resolve disputes between consumers and participating financial services providers.