Latitude Financial statement in response to the ACMA finding
Latitude Financial accepts the finding of the Australian Communications and Media Authority's (ACMA) investigation of compliance with the Spam Act and apologises to customers.
While the ACMA finding relates to communications which caused no financial harm to customers, Latitude acknowledges that the fine and enforceable undertaking reflect the volume and seriousness of the breach.
Latitude has agreed to all directions from the ACMA, including the appointment of an independent consultant to review current procedures, policies, training and systems, as well as additional training for staff.
Latitude has improved its processes around electronic communications ahead of the independent review.
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